Shipping & Returns
Shipping
We offer FREE standard shipping on all orders.
Express shipping with a flat rate of $20.00
Orders placed before 1:00 pm will be shipped on the same day; orders placed after 1:00pm will be shipped the next business day.
Returns
Items can be returned within 15 days from delivery date for refund or store credit.
To be eligible for a return, proof of purchase is required. Items must be unused, in original condition and packaging. Estia has the right to refuse returns that do not meet these requirements.
End of Season / Final Sale
Sale items (marked Final Sale) are not eligible for returns or exchanges.
Please contact us at hello@estiabags.com to request a return.
Refunds may take up to 3-5 business days to process starting from the date our warehouse receives the return.
To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern through analysis, we may restrict or refuse future transactions from www.estiabags.com
Return Shipping Fees & Refunds
For U.S. customers, a $10 return shipping fee will be deducted from your total refund.
Please allow up to 7 business days for processing the refund to the original payment method.
Please allow up to 7 business days for processing the refund to the original payment method.
International orders may be subject to VAT, import taxes, or other fees which your local customs authority deems appropriate. These VAT, import taxes, and other fees that are paid to your local carrier or government are not collected by Estia and thus cannot be refunded.
Returning Online Orders
Please, contact us at hello@estiabags.com to start your online return request.
1. You will receive instructions & a pre-paid shipping label via email. A $10 return shipping fee will be deducted from your total refund to original form of payment.
2. Print the shipping label.
3. Drop off your return at the carrier location provided on the label.
4. We will notify you via email once your return has been processed.